Purchase Options & Cancellation Policy

Last updated: August 23, 2026

This Purchase Options & Cancellation Policy explains the different types of purchases available at ANEESA Atelier and how cancellations are handled.

By placing an order through our website, you acknowledge and agree to the terms applicable to the type of product you are purchasing.

1. Standard Purchases

Most products available on our website are available for immediate purchase.

When you place an order for an in-stock product, you are purchasing the product at the price displayed at checkout.

Payment is generally processed at the time the order is placed.

Once your order has been successfully placed, we will begin preparing it for shipment as soon as possible.

For estimated delivery times, please refer to our Shipping Policy.

2. Pre-Order Purchases

Some products may be offered as Pre-Order products.

A Pre-Order means that the product is not currently available in our inventory and will be shipped at a later date once it has been completed and becomes available.

Pre-Order products are clearly identified as Pre-Order on their product pages.

Payment may be collected at the time of purchase unless otherwise stated at checkout.

The estimated production or shipping timeframe for a Pre-Order will be displayed on the relevant product page.

For more information, please see our Pre-Order Policy.

3. Handmade & Made-to-Order Products

Certain ANEESA Atelier products, including selected watches, may be handmade or made to order.

These products may require additional production, assembly, customization, and quality-control time before they can be shipped.

Handmade watches may take approximately 3–5 weeks to complete before shipment, unless a different timeframe is stated on the product page.

Because these products require additional preparation, cancellation requests should be submitted as soon as possible after placing the order.

4. Cancelling an Order

If you wish to cancel an order, please contact us as soon as possible after placing your purchase.

We will make reasonable efforts to accommodate cancellation requests that are received before the order has been processed or entered into production.

However, an order may no longer be cancellable once it has:

• Been shipped;

• Been completed or substantially produced;

• Entered the production or assembly process;

• Been customized or otherwise prepared specifically for the customer.

Where applicable, your statutory cancellation and withdrawal rights under consumer protection law remain unaffected by this policy.

5. Cancellation of Pre-Orders

You may contact us to request cancellation of a Pre-Order before it has been fulfilled.

Whether the cancellation can be processed may depend on the current stage of production and applicable consumer protection laws.

If the Pre-Order has already been shipped or fulfilled, it cannot be treated as a simple order cancellation. Instead, any applicable return, withdrawal, refund, or other statutory rights will apply.

Please refer to our Pre-Order Policy and Return & Refund Policy for additional information.

6. Orders That Have Already Shipped

Once an order has been dispatched, it can no longer be cancelled as an unfulfilled order.

If you change your mind after the order has been shipped, you may still have a statutory right of withdrawal or other applicable consumer rights depending on your location and the product purchased.

Please refer to our Return & Refund Policy for information about returns and refunds.

7. Refunds Following Cancellation

If a cancellation is accepted and a refund is due, the refund will generally be issued using the original payment method.

Refund processing times may depend on your payment provider or financial institution.

Where applicable, refunds will be processed in accordance with applicable consumer protection laws.

8. Products With Different Availability

If an order contains multiple products with different availability or processing times, including both in-stock and Pre-Order products, the order may be held and shipped together once all products are ready.

If separate shipment is available, this may be offered at our discretion.

9. Incorrect Orders

If you accidentally order the wrong product, size, color, or variation, please contact us immediately.

We will do our best to make changes before the order has been processed or entered into production.

Once an order has entered production, been customized, or been shipped, changes may no longer be possible.

10. Statutory Consumer Rights

Nothing in this policy is intended to remove, restrict, or replace any mandatory rights you may have under applicable consumer protection legislation.

If you are an EU/EEA consumer, applicable statutory rights, including any applicable right of withdrawal and rights relating to defective or non-conforming goods, remain fully protected.

Where applicable law provides you with rights that are more favorable than those described in this policy, the applicable law will prevail.

11. How to Request a Cancellation

To request a cancellation, please contact ANEESA Atelier through the contact information provided on our website.

When contacting us, please include:

• Your full name

• Order number

• Email address used for the purchase

• The product you wish to cancel

• The reason for your cancellation, if applicable

We recommend contacting us as soon as possible, as we cannot guarantee that cancellation requests can be processed after an order has entered processing, production, or shipment.

12. Contact Us

If you have any questions about purchases, cancellations, Pre-Orders, or refunds, please contact ANEESA Atelier before placing your order or as soon as possible after your purchase.

We will always do our best to assist you while ensuring that all orders are handled in accordance with applicable laws and our policies.