Shipping Policy

Last updated: August 23, 2026

At ANEESA Atelier, we aim to process and ship every order as quickly as possible. Please note that shipping times may vary depending on the product, destination, and whether the item is in stock or made to order.

1. Processing & Handling

We process orders as quickly as possible after they are placed.

Most in-stock products are prepared for shipment within a short processing period. However, certain products, particularly our handmade watches, require additional time due to their production and quality-control process.

Handmade and made-to-order watches may take approximately 3–5 weeks to be completed before shipment.

The 3–5 week timeframe applies to the production/processing period and does not include the shipping time to your destination.

2. Estimated Shipping Times

Once your order has been shipped, the estimated delivery times are:

• Sweden: Approximately 1–4 business days

• European Union: Approximately 7+ business days

• Outside the European Union: Shipping times vary depending on the destination, carrier, customs, and other factors. Please allow additional time for international delivery.

These are estimated delivery times and are not guaranteed delivery dates.

3. Handmade & Made-to-Order Products

Some of our products are handmade or require additional assembly and quality control before they can be shipped.

In particular, our watches may take approximately 3–5 weeks to complete before being dispatched.

We believe this additional time is important to ensure that each product meets our quality standards.

Once your product is ready, we will ship it as soon as possible.

4. Pre-Orders

Pre-Order products are subject to their own estimated production and shipping timeframe.

If you have purchased a Pre-Order product, please refer to the information displayed on the relevant product page and our Pre-Order Policy.

If an order contains both Pre-Order and in-stock products, the order may be shipped together once the Pre-Order product is ready.

5. International Shipping

For orders shipped outside Sweden or the EU, delivery times can vary significantly depending on the destination.

International shipments may also be subject to customs clearance, import duties, taxes, or other charges imposed by the destination country.

Any applicable customs fees, import duties, or taxes are the responsibility of the customer unless otherwise stated at checkout.

ANEESA Atelier is not responsible for delays caused by customs, local postal services, or other circumstances outside our reasonable control.

6. Shipping Delays

While we always do our best to deliver orders within the estimated timeframe, delays can occasionally occur due to circumstances beyond our control, including:

• Carrier delays

• Customs processing

• Weather conditions

• Holidays and peak periods

• Production or supplier delays

• Incorrect or incomplete delivery information

• Other unforeseen circumstances

If your order appears to be significantly delayed, please contact us and we will do our best to assist you.

7. Incorrect Shipping Information

Please make sure that your shipping address and contact information are correct before completing your purchase.

ANEESA Atelier is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

8. Tracking

When tracking is available for your order, tracking information will be provided once your order has been dispatched.

Please allow some time for the tracking information to become active after the package has been handed over to the carrier.

Pre-Order Policy

Last updated: August 23, 2026

When you order a product marked as Pre-Order from ANEESA Atelier, you are purchasing a product that is not currently in stock and is reserved for you before it becomes available for shipment.

Please read this policy carefully before placing a Pre-Order.

1. What is a Pre-Order?

A Pre-Order is an advance purchase for a product that is not yet available in our inventory.

When you place a Pre-Order, payment is taken at checkout and your product is reserved for you. The order will be shipped once the product has been completed, received by us, and is ready for dispatch.

All Pre-Order products are clearly marked as Pre-Order on their respective product pages.

2. Product Images & Final Product

The images shown on our Pre-Order product pages represent the actual product design you will receive.

Our Pre-Order images are not intended to be generic or illustrative representations. They are created to accurately show the final product, including its design, details, colors, and overall appearance.

However, minor variations may occur due to factors such as lighting, screen settings, photography, manufacturing tolerances, or natural variations in materials.

Such minor variations that do not materially change the product's design, appearance, or functionality will not be considered a significant deviation from the product shown.

3. Estimated Shipping Time

The estimated shipping timeframe for each Pre-Order is stated on the relevant product page.

This timeframe is an estimate and not a guaranteed delivery date.

Production and shipping may occasionally take longer due to circumstances such as production delays, quality control, supplier delays, transportation, customs, or other circumstances outside our reasonable control.

We will make reasonable efforts to ship your order as soon as the product is ready and has arrived at our facility.

4. Delays

If a significant delay occurs, we may contact affected customers with updated information.

A delay does not automatically cancel your order. However, nothing in this policy limits any cancellation, refund, or other rights you may have under applicable consumer protection laws.

5. Orders Containing Pre-Order & In-Stock Products

If your order contains both a Pre-Order product and an in-stock product, your order may be shipped together once the Pre-Order product becomes available.

If separate shipment of in-stock items is available, this may be offered at our discretion or communicated to you separately.

6. Cancellation Before Shipment

If you wish to cancel a Pre-Order before it has been shipped, please contact us as soon as possible.

Whether a cancellation can be processed may depend on the stage of production and applicable consumer protection laws.

We strongly recommend contacting us immediately if you change your mind about your Pre-Order.

7. Right of Withdrawal & Returns

Pre-Order products are subject to the same applicable statutory consumer rights as our other products.

For consumers within the EU/EEA, this generally includes the statutory right of withdrawal applicable to distance purchases, subject to any exceptions provided by applicable law.

For complete information regarding withdrawals, returns, refunds, and applicable exceptions, please refer to our Return & Refund Policy.

Nothing in this policy limits your statutory consumer rights.

8. Defective or Damaged Products

If your Pre-Order arrives defective, damaged, or does not conform to the product you ordered, please contact us as soon as possible.

Your statutory rights regarding defective or non-conforming goods remain fully applicable.

9. Changes to the Product

We reserve the right to make minor adjustments that may be necessary during production or quality control, provided that such adjustments do not materially alter the product you ordered.

If a significant change to the product becomes necessary, we will handle the situation in accordance with applicable consumer protection laws.

10. Important Information Before Ordering

By placing a Pre-Order, you acknowledge that:

• The product is clearly identified as a Pre-Order and will not be shipped immediately.

• The stated shipping timeframe is an estimate, not a guaranteed delivery date.

• Your order will be shipped once the product is completed and available for dispatch.

• The product images are intended to represent the actual final product you will receive.

• Minor variations in color, material texture, or appearance may occur.

• Your statutory consumer rights are not affected by this policy.

11. Contact Us

If you have any questions regarding a Pre-Order, estimated shipping time, cancellation, or your order, please contact ANEESA Atelier before or after placing your order.

We recommend carefully reviewing the Pre-Order information and estimated shipping timeframe displayed on the product page before completing your purchase.