Refund policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, please contact us at aneesaatlr@gmail.com.
If your return is accepted, we'll provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
If you have any questions about returns, you can always contact us at aneesaatlr@gmail.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. To help us resolve your claim as quickly as possible, please include clear photo or video evidence of the item and its condition, along with your order number.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, including:
- Custom, personalized, or engraved products
- Made-to-order or pre-order items
Please contact us if you have any questions about whether your item is eligible for return.
Unfortunately, we cannot accept returns on sale items.
Exchanges
The fastest way to receive a different item is to return the original item. Once your return is accepted, you can place a new order for the replacement item.
European Union 14-Day Cooling-off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a justification.
To qualify, the item must be in the same condition that you received it: unworn or unused, with tags, in its original packaging, and accompanied by the receipt or proof of purchase.
Refunds
Once we've received and inspected your return, we'll notify you whether your refund has been approved.
If approved, your refund will be issued automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at aneesaatlr@gmail.com.